Thank you for your interest in taking Forrester's Customer Service Innovation Capabilities Survey in Agent/staff Leadership.
The purpose of this survey is to benchmark critical capabilities necessary for building high-quality customer experiences across many organizations. In particular, to identify the extent to which how people are hired, organized, and lead plays a role in determining the success of customer service.
For your participation we look forward to sharing Forrester analysis and insights valued at over $749.00:
* the data results of this study.
* the upcoming published research related to this study.
* Forrester's recent report: Forrester's Customer Service Innovation Framework
And Self-Assessment. (download upon completion)
* And Senior Analyst, Natalie Petouhoff's recent customer service podcast.
(download upon completion)
This survey should take approximately 10-12 minutes to complete. Please hit "continue" to begin.